When does my subscription renew?
Your subscription will automatically renew on the 5th of each month. You will receive a reminder for renewal 3 days before billing.
What is the cut-off date to order for the following month?
The 15th of each month. So for example; if it’s June, then you have until June 15th to order for July. If it’s July, you have until July 15th to order for August.
When will my package arrive?
All monthly boxes and T-shirt club bags ship at the same time – on or around the 10th of the month – and it should take just a few days for your Dog Mom package to arrive on your doorstep!
Do you ship to Canada or internationally?
We ship to Canada and internationally.
Want to be featured in our Dog Mom Lifestyles box?
We are actively working every month to discover new products! If you believe your product is a fit for our box, please woof us at email@example.com.
What if I need to skip a month or pause my subscription?
We understand you might need a break financially and you have the option to pause your account once a year for up to 2 months. If you would like to do this please email us at firstname.lastname@example.org and we will be happy to help.
We will be sad to see you go, but you can cancel your subscription at any time. Just log in to your account and follow the instruction to cancel. If you have committed to a multi-month subscription (6 or 12 months) and have boxes left to receive, you will be billed for & shipped the remaining boxes. Upon completion of your subscription, you will automatically be canceled.
If you request to cancel before the end of the initial commitment period, there is a cancellation fee of $39.99. You must cancel your subscription before the 25th of the month. All cancellation requests received after the 25th of the month will apply to the following renewal.